Clearing cookies and Cache On Chrome:

1. Click the 3 dots in the top right-hand corner of the browser
2. Scroll on the icons at the top and click settings
3. Scroll down and click PRIVACY AND SECURITY
4. At the top, click CLEAR BROWSING DATA
5. At the bottom click the red letters "CLEAR BROWSING DATA" 
6. Close Chrome and reopen

If you are still experiencing problems, please submit a Help Desk Ticket.