If an air printer does not appear in your list of air printers, please try the following:
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Make sure the printer is turned on.
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Verify that you are connected to same Wi-Fi network as the printer.
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Refresh your Wi-Fi connection. This procedure forces the iPad to look for the printer again. To refresh Wi-Fi, open the iPads settings, tap Wi-Fi in the left-side list, and tap the green switch to turn Wi-Fi off. Leave it off for a moment then turn it back on. After the iPad reconnects to the network, try printing again.
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Reboot the iPad.
- Ensure your iPad has the latest iOS. If not, please install the update and then reboot the iPad.
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If others are having the same problem, reboot the Printer. Instead of a problem with the iPad, it could be a problem with the printer. Powering down the printer and powering it back up again could correct problems on the printer side. Wait until the Printer has reconnected to the Wi-Fi network before testing it again.
- If air printers still do not appear, please submit a help desk ticket and include the serial number of your iPad which can be found in the Settings app in General>About.
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