Do you want to limit back-and-forth in your support tickets? We do, too! When submitting a ticket, please follow our best practices to include the most helpful information that will lead to more efficient interactions with our Technology Team!
- What is the problem or question?
- How many students or staff are impacted? Is it just one student? Multiple students in one course? All teachers in your organization?
- What is actually happening? Give a full description of your problem.
- Screenshots! The more visuals, the better!
- Are there any deadlines that are threatened by the issue? Are grades due? Is there a scheduled test?
- Please provide serial numbers of the devices where the problem is occurring unless it is more than five students.