Submit a Ticket - Best Practices

Do you want to limit back-and-forth in your support tickets? We do, too! When submitting a ticket, please follow our best practices to include the most helpful information that will lead to more efficient interactions with our Technology Team!

• What is the problem or question?
• How many students or staff are impacted? Is it just one student? Multiple students in one course? All teachers in your organization?
• What is actually happening? Give a full description of your problem.
• Screenshots! The more visuals, the better!
• Are there any deadlines that are threatened by the issue? Are grades due? Is there a scheduled test?
• Please provide serial numbers of the devices where the problem is occurring unless it is more than five students.